FAQ

Orders

Do you do wholesale or custom orders?

We take on custom orders, so please reach out to inquire! We are still accepting wholesale for retailers that are a fit. Please email us at anancestorstouch@gmail.com with your details!

How do I track my order?

You will be emailed your tracking link. Please check your junk mail! Our small team aims to get your order out within 3-7 Business days. If there are certain holidays or sale periods, this may take longer than usual. If you have any questions, please reach out to anancestorstouch@gmail.com

Shipping & Return

Do you accept refunds?

No, we do not.If your order is damaged you can exchange for same item with proof of damage. 

Do you accept returns?

Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment from our website. Photographic proof of damage and receipts are submitted to anancestorstouch@gmail.com within 48 hours of arrival. We cannot accept exchanges, returns, or refunds on sale items, gift cards, limited edition/collaboration items, or any item older than 30 days from the date of purchase.

Oh No!, I put the wrong shipping address.

If a shipped order is placed with a missing or incorrect address, the customer is responsible for paying a CAD 12 service fee and the original shipping fee. if you no longer want your order, we can issue a store credit for the order minus the original shipping fee. The CAD 12 service fee covers the cost from our shipping partner to receive your bounced package back to us and to re-process your shipment. As a small business, we cannot cover these costs. We appreciate your understanding!

If your order hasn't shipped yet, please email us as soon as possible, and we'll try our best to fix the address before it gets sent out!

 

 

 

 

Check out our services!

Ignite Your Creativity with Our Candle Workshops!

Join us for an immersive experience where you can learn the art of candle making in a fun and engaging environment. Our workshops cater to all skill levels, whether you're a beginner or an experienced crafter.

What We Offer:

  • Hands-On Learning: Dive into the process of creating your own custom candles, from selecting scents to pouring wax.
  • Engaging Presentations: Enjoy informative sessions that cover candle-making techniques, tips, and the benefits of using sustainable materials.
  • Group Events: Perfect for team-building activities, parties, or special occasions—make lasting memories while creating beautiful candles together.
  • Mobile Options: We bring the candle-making experience to you, whether it’s at home, in the office, or at an event venue.

Why Choose Us?

Our passion for candles and sustainability shines through in every workshop. We provide all materials, expert guidance, and a supportive atmosphere, ensuring you leave with new skills and your very own handcrafted candles.

Book your workshop today and light up your creativity!

Talk about your brand

Why we Choose Wooden Wicks

At our candle company, we love wooden wicks for a reason! The delightful crackling sound they produce creates a cozy, comforting ambiance that enhances your candle experience. We believe wooden wicks provide a higher-quality burn, delivering a more even and longer-lasting flame while adding a unique touch to our candles.

Our wooden wicks are FSC certified, ensuring that they come from sustainably managed forests. This commitment to sustainability aligns with our eco-friendly values and allows you to enjoy your candles with peace of mind. Experience the difference for yourself—once you try our wooden wick candles, you’ll see why we’re passionate about them!

Candle Care Tips

How to light a Wooden Wick

  1. Trim the Wick: Ensure the wooden wick is trimmed to about 1/8 inch for optimal burning.
  2. Use a Lighter: Light the wick with a lighter for a clean ignition.
  3. Let It Burn: Allow the candle to burn for at least 2 hours on the first use to create a full melt pool.
  4. Enjoy the Crackle: Sit back and enjoy the cozy ambiance and delightful crackling sound!

By following these steps, you’ll enhance your wooden wick candle experience!

Do's & Don'ts

Do's:

  • Do Trim the Wick: Always trim the wick to about 1/8 inch before lighting to ensure a clean burn and prevent soot.
  • Do Use a Lighter: Use a lighter instead of matches for a more effective and easier ignition.
  • Do Allow It to Melt: Let your candle burn for at least 2 hours on the first use to create an even melt pool.
  • Do Place on a Stable Surface: Ensure the candle is on a heat-resistant, stable surface away from drafts to prevent uneven burning.

Don'ts:

  • Don't Leave Unattended: Never leave a burning candle unattended; always keep an eye on it.
  • Don't Move While Lit: Avoid moving a candle while it’s lit or the wax is still liquid to prevent spills and burns.
  • Don't Burn for Too Long: Don’t burn your candle for more than 4 hours at a time to prevent overheating and excessive soot.
  • Don't Ignore Safety Labels: Always read and follow the safety instructions on the bottom of our candle for safe use.

How to prevent candle tunneling

Candle tunneling occurs when the wick burns down faster than the surrounding wax, creating a tunnel in the candle. Here’s how to fix it:

  1. Use a Heat Gun or Hair Dryer: Gently heat the top layer of wax around the tunnel using a heat gun or hair dryer on low heat. This will soften the wax, allowing it to melt and fill in the tunnel.
  2. Cover with Foil: If the candle is still burning unevenly, wrap the top with aluminum foil, leaving an opening for the wick. This will trap heat and help melt the surrounding wax evenly.
  3. Create a Melt Pool: Allow the candle to burn long enough to create a full melt pool across the entire surface. Ideally, this should be about 1 hour for every inch in diameter.
  4. Trim the Wick: Always ensure the wick is trimmed to about 1/8 inch before lighting to promote an even burn in the future.
  5. Burn Correctly Next Time: Follow best practices for candle burning, such as allowing it to burn long enough on the first use and avoiding drafts.

By taking these steps, you can help fix tunneling and enhance your candle experience!

Hot Tip on lighting wooden wicks

1.Trim the Wick: Cut it to about 1/8 inch.

2.Use a Lighter: Light the wick with a lighter for a clean flame.

3.Light It Up: Hold the flame to catch the wick.

4.Create a Melt Pool: Burn for at least 2 hours for an even melt.

5.Enjoy the Crackle! Relax and savor the cozy ambiance!

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